CASE

Quotation Tool

Improving the user experience of the Wärtsilä field sales tool

Wärtsilä is a global leader in smart technologies and complete lifecycle solutions for the marine and energy markets. By emphasizing sustainable innovation, total efficiency, and data analytics, Wärtsilä maximizes the environmental and economic performance of the vessels and power plants of its customers.

Wärtsilä had started a project to provide a quotation tool to help their field sales representatives’ work. The aim was to streamline the sales work by creating an effective way to explore and store customer needs while automating pricing and reducing repetitive tasks.

The sales organization had already tried out a similar tool but it turned out that the usability of the tool had to be rethought. As thousands of quotations were to be made every week with the tool, an intuitive user experience for all users was an essential feature in order to achieve the business goals. It was also noted that the technical platform had some limitations, due to which some creative problem-solving skills were required alongside senior design skills.

This is where Wärtsilä turned to Finitec with a UX/UI Designer case.

"Finitec was a partner that was able to listen to what we needed. I felt that they didn’t push any particular methodologies but heard what the actual challenge was, slightly adjusted the specification, and offered a portfolio with a well-rounded description of how Johannes would help the team achieve the objective. With Finitec the communication worked well and the candidate introduction system was good.

Johannes was a very fast learner, adapted quickly to the team and he made sure he got rapid feedback throughout the project. I have to say it was a mind-opening experience working with him."

Neha Behl, Manager

Wärtsilä